Notes that won’t sync
If a note isn’t showing up on another device, Soot’s sync status usually says why. Check the status on both devices, then find the matching message below.
Notes that haven’t synced are still on the device where you wrote them. Don’t delete the note from that device while you work through these checks.
Check the sync status
On the Mac, choose Soot ▸ Settings… ▸ Soot Pro. On iPhone and iPad, open Settings to see the status under Soot Pro. Tap Soot Pro for details.
- Up to date, with the time Soot last synced, means everything on the device you’re checking has synced.
- Syncing… means a sync is under way. During a large sync, such as the first sync on a new device, Soot shows its progress as a count, like “Syncing 240 of 1,084 files”: in the window’s title on the Mac, and at the top of the note list on iPhone and iPad. Notes appear as they arrive. While the count is moving, give it time.
- If the status shows a problem, such as Couldn’t sync, find the matching message in the table below.
Soot syncs by itself every minute, shortly after you stop typing, and when you open the app. To sync straight away, choose Sync ▸ Sync Now on the Mac, or tap Sync now in Settings on iPhone and iPad. If syncing is paused, resume it first. If your library is locked or you’re signed out, follow the matching steps in the table below before using Sync Now.
Check both devices
Check the status on the device where you wrote the note and on the device where the note is missing. Both devices need an internet connection and must be signed in to the same Soot account. Check whether each shows Up to date.
If both show Up to date and the note is still missing, send feedback from both devices, and say which device has the note and which is missing it.
What the status says, and what to do
| Status | What to do |
|---|---|
| Couldn’t sync: “Couldn’t reach Soot Sync. Check your connection.” | Check your internet connection. Soot tries again by itself. |
| Couldn’t sync, ending “Soot will try again in a minute.” | Wait a minute while Soot tries again. If the same message remains after the retry, send feedback. |
| Paused (Mac) | Click Resume sync. |
| Not set up yet: “Enter your encryption password to finish.” | Choose Continue setup… and enter your encryption password. Forgotten it? |
| Subscription ended | Choose Get Soot Pro again… to subscribe again. The notes on that device are all still there. |
| Not set up yet: “…isn’t tied to the Soot account for that email.” | Choose Continue setup… to restore your purchase, or sign out and sign in with the email you used when you subscribed. |
| Storage full, or “Sync storage is almost full.” | See Sync storage is full. |
| Not syncing: “Keeping your library in iCloud Drive…” (Mac) | Click Move library… to move your library out of iCloud Drive. Why? |
| Needs a decision: “Stopped: it would have deleted…” (Mac) | Soot stopped because a sync would have deleted a lot of notes at once. Soot doesn’t list which notes. Unless you’ve just deleted a lot of notes yourself, click Keep everything. If you do delete them, they stay in Recently Deleted for 30 days. |
Sync storage is full
Soot Pro includes 10 GB of sync storage for your notes and attachments, across all your devices. Recently Deleted doesn’t count towards it. When the storage is full, notes and attachments that exceed the storage limit stay on your device until there’s room to sync them, then sync by themselves. Settings lists them under Not synced.
To make room, reduce the size of your pictures: choose Reduce image sizes… under the storage bar in Settings ▸ Soot Pro on the Mac, or tap Reduce image sizes in Settings on iPhone and iPad. Deleting attachments or notes you don’t need also makes room.
Files that are too large to sync
An attachment over 250 MB, such as a long video, can’t sync. Settings lists these under Too large to sync, and the note shows a cloud with an exclamation mark in the note list. The note itself, and its other attachments, still sync. To have the file on your other devices, make it smaller, or store it somewhere all your devices can open, such as a cloud drive, and put a link to it in the note.
A note appears twice
If the same note was edited on two devices before they synced, Soot keeps both versions. The second is a conflict copy, with the same title and “Conflict copy” before its date in the note list. Open both, copy anything you need into the original, then delete the conflict copy.
Having trouble?
Send feedback from Soot: choose Help ▸ Send Feedback… on the Mac, or tap Settings ▸ About ▸ Send feedback on iPhone and iPad. Soot attaches a sync log that helps me find the problem. The log doesn’t include your notes or their titles.
Or email hello at sootsync dot com and I’ll help.