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If you forget your encryption password

Mac, iPad and iPhoneNeeds Soot Pro

If you’ve forgotten your encryption password, you can set a new one from a device that still has access to your notes, or unlock your library with a recovery phrase. Soot may also unlock it automatically through iCloud Keychain on a device using the same Apple Account.

Notes already on your devices are still available to read and edit. Each device keeps its own copy of your notes. The steps below keep the notes already stored on your devices.

If you still have a device with access to your notes

A device that’s already unlocked can set a new password without the old one. It needs to be online and signed in to your Soot account.

  1. On the Mac, choose Soot ▸ Settings… ▸ Soot Pro, then click Change… beside Encryption password.

    On iPhone and iPad, tap Settings ▸ Soot Pro ▸ Encryption, then Change encryption password.

  2. Enter a new password, save it in your password manager, and choose Change password.

Your other devices keep syncing without asking for the new password. A new device may ask for the new password. Your recovery phrase, if you made one, still works.

If you have a recovery phrase

  1. On the device asking for your encryption password, choose Use recovery phrase instead.

  2. Enter the twelve words in order, then choose Unlock.

  3. Your library is now unlocked, but your encryption password hasn’t changed. Follow the steps above to set a new password.

If neither option is available

Without the password, the recovery phrase or a device that’s already unlocked, nobody can unlock your synced notes, including Soot. You can still start syncing again, using the notes on one of your devices.

Before you delete your account. Deleting your Soot account deletes the synced copy of your notes and its earlier versions, including any note that was never downloaded to a device.

Notes already on your devices stay there. Your other devices stop syncing until you sign them in again.

Your Soot Pro subscription carries on. You don’t need to cancel it or buy another one.

  1. Choose the device with the most complete set of notes.

  2. On the device you chose: on the Mac, choose Soot ▸ Settings… ▸ Soot Pro, then Delete account… On iPhone and iPad, tap Settings ▸ Soot Pro, then Delete account. Type your email to confirm.

  3. Sign in again with the same email. Soot finds your subscription when you sign in.

  4. Create a new encryption password. Soot encrypts and uploads the notes on this device.

  5. On each of your other devices, sign in again, as in Add a new device. Their notes are added to your synced notes. If the same note has different text on different devices, both versions are kept, one as a conflict copy.

Then make a recovery phrase

If you don’t have a recovery phrase, create one now and save it separately from your new password, either on paper or in a different password manager. The steps are in Get Soot Pro.

If you started again by deleting your account, your old recovery phrase no longer works, because your new library has a new key. Create a new recovery phrase.

Having trouble?